Shipping
& returns

Shipping policy

Shipping Hours: Monday - Friday.

We strive to provide the highest level of customer service. That includes prompt shipping with updates as soon as readily available. Our goal is always to have items shipped within a 72hr period from time of purchase.

That being said, understand that like you we are avid kayak anglers ourselves. We’re often traveling for weekend tournaments and may be unable to provide tracking during the weekends. Know that your purchase is important and will be processed as quickly as possible on the next business day.

If you have any questions regarding your purchase, please contact us at hello@yakrods.com.

Return policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@yakrods.com. Once contacted, you will be provided with instructions on how and where to send your package. All return shipping charges are the responsibility of the customer.

You can always contact us for any return question at hello@yakrods.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To file a claim for damaged goods received, please email us at claims@yakrods.com.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.